Now they are blaming a junior member of staff for the miscommunication......read on...
Thank you for your email.
I have been in contact with the station manager and I will try to answer the points you have raise as best I can.
The gate was shut for passenger counts due to the gating strategy being in an advanced stage. The supervisor used his initiative to put out posters on the Monday advising customers of the closure. He did use the issue of maintenance work but he has been advised to run any future posters through a manager.
I have passed on the comments about lack of visibility of the staff doing the station surveys to the relevant manager.
Once again I would like to apologise for the inconvenience caused.