I must admit that we as a family have mostly stopped using FH library.

1. It has no books
2. When you order books, the library is closed when you go to collect
3. That's always assuming that the notification that the books have arrived gets to you. Another order got sent back because we never collected, because we never knew.

I've taken to using Lambeth libraries, as I work in Brixton and they have a efficient online ordering system and they phone you (rather than write) when the books are ready to collect.