Its excellent but scary as its so easy tactically to bully people and shut them up even though what they are saying is clearly true. This firm tried to extract money that way from this person Tristan Rogers just to be vindictive and to pocket some cash. If something is true then its not libel.
My friend whose property they manage has been challenging this firm and some of the charges they have been trying to levy but is now extremely worried. They took over the building with promises of reducing costs but instead the costs have gone up.

I could provide more detail but for reasons which will probably be obvious! The BBC however were really clever in revealing their identity in a roundabout way.

Last nights programme is definitely on BBC iplayer.