Robin Orton

Congratulations - so long as Virgin delivers a service at speeds that meet your needs and is reliable , you should not have anything to worry about and why concern yourself about numbers ?

Virgin's cable infrastructure (originally laid by Nynex - remember them?) did not reach all of our premises and - if you like - the rest of use are effectively playing catch-up.

I very rarely hear of any real levels of dis-satisfaction with Virgin's broadband service delivery from those who can access it, particularly when it is compared with Orange or TalkTalk.

BT's track record in the last two years has been very patchy as you can see from this thread alone and we can but hope that this new infrastructure will deliver reliability at speeds that meet our needs. The numbers we discuss here only help us measure that level of performance.