Like Hopper I also had a disappointing experience of the new pools yesterday. Went along at 9.30am with my husband and baby, and we couldn't get in because the learner pool was full, and were asked to wait in an area to the left of reception. I asked if there was any waiting system/list in place and the receptionist said they were going to implement one but at the moment it was one-in-one-out.

We had no further information from the staff. Ourselves and some other families were just sat on the ground in reception waiting. Sometimes people with kids would leave but we still couldn't go in (not clear why - maybe they weren't using the learner pool). After a while I asked again about the wait, to a different person on reception and she said 'What's your name? I'll check on the list.' - she had a list of names which we weren't on. The 3 families in front of us eventually got in, but after waiting 40 minutes with no helpful information (and asking a couple more times to staff who had no idea when we might be allowed in) we gave up and went home.

I understand that you can't go in when the pool is full - that's fine - but the staff weren't helpful and didn't have any system where you could put your name down and come back later to check when you could go in, or any idea how long the wait might be.