Well you asked...

You are totally in the wrong here. As the previous poster pointed out the drivers work long hours to make ends meet and can't afford to miss out on business because you can't wait for the amount of time that they quoted and you agreed to wait for.

I'm sure that both they and the caller in the office would also rather have been out having a good time on Saturday night rather than working to pick up people who can't even honour the reasonable arrangements that they've entered into.

And to cap it all you come on this forum looking for sympathy. You clearly don't realize how poor your behaviour is and unlike the other posters I think the caller was perfectly right to tell you what she thinks of you. They are also right to put you on their black list as you clearly are an unreliable customer.

I have always found them to be a reliable cab service and will continue to use them in the future - in fact more so now that I realize that the are people like you out there.