I hear what you're saying robbrockley and yes there is no commercial reason to involve the community and that's why it's so irritating.
I don't know what the answer is and yes, I too do not think it will be resolved soon which is what makes me so angry.
And having looked at your tweet to Wilmots, BarCar, although I appreciate your efforts I can't imagine you'll get any response having seen the vacuous, irrelevant, off-topic tweets they are posting: https://twitter.com/Willmotts1856